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UID:42dd1626dea46d0a18e982cc50b48446@nationalmedia
DTSTAMP:20260526T111500
DTSTART:20260526T111500
DTEND:20260526T121500
SUMMARY:How Hospitality Groups Can Turn Great Employee Experiences into Excellent Guest Experiences
DESCRIPTION:Hospitality groups face a unique challenge: delivering a consistent, high-quality guest experience across multiple venues, teams, and locations.This is a two-part session. Mark Shaw will present on how hospitality groups can build strong internal cultures through leadership and better employee experience design.He will then lead a fireside chat with Bianca Dawson, Chief Training & Development Officer at Australian Venue Co, exploring how operators are operationalising experience, from onboarding and training to service standards and systems, to deliver consistency and standout guest experiences at scale.
LOCATION:The Business Stage - Hospo Groups
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